{"xsrfToken":"c8bb4791b84ff0976faa900067b47fc4a9f2038b_lout","branding":{"id":"6","key":"ces","name":"Clæver ERP Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b3875b","headerLinkHoverBGColor":"#b3875b","headerBadgeColor":"#b3875b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b53956ac-5493-4564-aaf4-50d8b64b37f1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzhkYjdhMC00YTVjLTQzM2MtYTJiZS02ZDFmMDQ1N2U3ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1Mzk1NmFjLTU0OTMtNDU2NC1hYWY0LTUwZDhiNjRiMzdmMSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NDkwMzMsIm5iZiI6MTczODc0ODQzM30._3a7P3Y08PkOLNeuTjzSvu9chS9t_Y8E3_UtYqmffaM&client=1c8db7a0-4a5c-433c-a2be-6d1f0457e780&mode=fit","logoId":"b53956ac-5493-4564-aaf4-50d8b64b37f1","isLogoAvailable":true,"helpCenterTitle":"Welkom bij Clæver Support","sharedPortalName":"Clæver Support","userInitialAnnouncementHeader":"Welkom bij het Clæver Support portal","userInitialAnnouncementMessageWiki":"<p>Kies hieronder het product waarvoor je support wilt aanvragen.<br> <a href=\"https://get.teamviewer.com/claever\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Klik hier om onze TeamViewer tool te downloaden.</a></p>","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij Clæver Support","sharedPortalName":"Clæver Support","announcementHeader":"Welkom bij het Clæver Support portal","announcementMessage":"Kies hieronder het product waarvoor je support wilt aanvragen.\n[Klik hier om onze TeamViewer tool te downloaden.|https://get.teamviewer.com/claever]\n","localeDisplayName":"Nederlands (Nederland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Engels (Verenigde Staten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"nl-NL","userLanguageTag":"nl-NL","portalThemeColor":"#f18d2b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a25147fb-19fd-454b-aaf1-bbb4ff981a02/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzhkYjdhMC00YTVjLTQzM2MtYTJiZS02ZDFmMDQ1N2U3ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEyNTE0N2ZiLTE5ZmQtNDU0Yi1hYWYxLWJiYjRmZjk4MWEwMiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NDkwMzMsIm5iZiI6MTczODc0ODQzM30.X_s9ruENICxwSp9AXGhdyVYnhpEKexW_1BbHwP8HcpQ&client=1c8db7a0-4a5c-433c-a2be-6d1f0457e780&height=300&mode=fit","bannerMediaApiFileId":"a25147fb-19fd-454b-aaf1-bbb4ff981a02","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"ces","projectId":10012,"serviceDeskId":6,"name":"Clæver ERP Support","description":"<p>Voor alle aanvragen rondom de Clæver ERP software.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"93","name":"Heeft u een vraag?","descriptionHtml":"","callToAction":"Heeft u een vraag?","introHtml":"","icon":10480,"iconUrl":"https://claever.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[26],"key":""},{"id":"62","name":"Support","descriptionHtml":"<p>Impact uitleg:<br> Kritiek (K) - Alle eindgebruikers worden geraakt<br> Hoog (H) - Een grote groep eindgebruikers wordt geraakt<br> Middel (M) - Een beperkte groep eindgebruikers wordt geraakt<br> Laag (L) - Slechts een klein aantal eindgebruikers wordt geraakt</p>\n<p>Urgentie uitleg:<br> Hoog (H)</p>\n<ul class=\"alternate\" type=\"square\">\n <li>de schade van het Incident neemt snel toe</li>\n <li>de verstoorde processen zijn sterk aan tijd gebonden</li>\n <li>snel ingrijpen kan voorkomen dat het Incident ernstiger wordt</li>\n</ul>\n<p>Middel (M)</p>\n<ul class=\"alternate\" type=\"square\">\n <li>de schade van het Incident zal aanzienlijk toenemen gedurende de tijd</li>\n <li>de verstoorde processen kunnen enige tijd worden uitgesteld</li>\n <li>snel ingrijpen is wenselijk</li>\n</ul>\n<p>Laag (L)</p>\n<ul class=\"alternate\" type=\"square\">\n <li>de schade van het Incident zal weinig toenemen gedurende de tijd</li>\n <li>de verstoorde processen zijn niet of nauwelijks aan tijd gebonden</li>\n <li>snel ingrijpen is niet noodzakelijk</li>\n</ul>\n<p>Prioriteit word berekend op basis van Impact en Urgentie.</p>","callToAction":"Support","introHtml":"<p>Incident melden? Maak hier een ticket aan!</p>","icon":10466,"iconUrl":"https://claever.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[11],"key":""},{"id":"92","name":"Wijzigingsvoorstel","descriptionHtml":"","callToAction":"Wijzigingsvoorstel","introHtml":"<p>Wijzigingsvoorstel/verzoek voor Clæver ERP</p>","icon":10478,"iconUrl":"https://claever.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[28],"key":""},{"id":"94","name":"Wil je een klacht melden?","descriptionHtml":"","callToAction":"Wil je een klacht melden?","introHtml":"","icon":10500,"iconUrl":"https://claever.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[27],"key":""},{"id":"52","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://claever.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Ondersteuning"},{"id":26,"name":"Heeft u een vraag?"},{"id":27,"name":"Wil je een klacht melden?"},{"id":28,"name":"Wijzigingsvoorstel"}],"orderMapping":{"26":[93],"11":[62],"28":[92],"27":[94]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"45c7ecb2-2468-3a64-8bce-1e688f456af8","appLinkName":"System Confluence","appLinkUrl":"https://claever.atlassian.net/wiki","spaceKey":"CES","spaceName":"Clæver ERP Support","spaceUrl":"https://claever.atlassian.net/wiki/spaces/CES","isServer":false},"labels":[],"projectKey":"CES","serviceDeskId":6,"kbLinkDomainURLs":["https://claever.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Nederlands (Nederland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzhkYjdhMC00YTVjLTQzM2MtYTJiZS02ZDFmMDQ1N2U3ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NDk2MzMsIm5iZiI6MTczODc0ODQzM30.bi8tA_up7batuGrxJnE7HXE-R7wOUYhZ16uDzsPGgPQ","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"1c8db7a0-4a5c-433c-a2be-6d1f0457e780","tokenDurationInMins":20}},"reqCreate":{"id":93,"projectId":10012,"form":{"name":"Heeft u een vraag?","descriptionHtml":"","callToAction":"Heeft u een vraag?","intro":"","instructions":"","icon":10480,"iconUrl":"https://claever.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-mailbevestiging naar","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Je vraag","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/93","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/93","calendarParams":{"firstDay":1,"date":"2025-02-05T10:40:33+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"45c7ecb2-2468-3a64-8bce-1e688f456af8","appLinkName":"System Confluence","appLinkUrl":"https://claever.atlassian.net/wiki","spaceKey":"CES","spaceName":"Clæver ERP Support","spaceUrl":"https://claever.atlassian.net/wiki/spaces/CES","isServer":false},"labels":[],"projectKey":"CES","serviceDeskId":6,"kbLinkDomainURLs":["https://claever.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzhkYjdhMC00YTVjLTQzM2MtYTJiZS02ZDFmMDQ1N2U3ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NDk2MzMsIm5iZiI6MTczODc0ODQzM30.bi8tA_up7batuGrxJnE7HXE-R7wOUYhZ16uDzsPGgPQ","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"1c8db7a0-4a5c-433c-a2be-6d1f0457e780","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request","name":"sd-portal-header-create-request","html":"<div class=\"ap-container\" id=\"ap-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.plugins4people.jsd.jsd-config-importer\",\n \"uniqueKey\":\"com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\",\n \"key\":\"sd-portal-header-create-request-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header-create-request\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-enhancer-cloud.herokuapp.com/banner-view?message_key=requestForm&request_type_id=93&xdm_e=https%3A%2F%2Fclaever.atlassian.net&xdm_c=channel-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request&cp=&xdm_deprecated_addon_key_do_not_use=com.plugins4people.jsd.jsd-config-importer&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjYzVmZDI0MTY0ZWZlZWY3MGNkN2I2NTYyYzczZDA3NmIxMmIxNTlmYWE0ZTU1MzRjZDY5NjA4MmMyMTk5MzI1IiwiaXNzIjoiM2E3NzYxNGYtM2Y2Mi0zZGJmLTk4NWMtNzZjN2FmZTg3MzM2IiwiY29udGV4dCI6e30sImV4cCI6MTczODc0OTMzMywiaWF0IjoxNzM4NzQ4NDMzfQ.Sx2KwQdzsFXG-g9AJgBb4k25DR_AQNdua6vVP9sqTkY\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjNhNzc2MTRmLTNmNjItM2RiZi05ODVjLTc2YzdhZmU4NzMzNiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9jbGFldmVyLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2NsYWV2ZXIuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ0VTIiwiaWQiOiIxMDAxMiJ9fX0sImV4cCI6MTczODc0OTMzMywiaWF0IjoxNzM4NzQ4NDMzfQ.plIx5rMtsde-647WvkhXlTx4Vt2s3_FA_Ad7KVS3t4g\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://claever.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://claever.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CES\\\",\\\"id\\\":\\\"10012\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CES\\\",\\\"project.id\\\":\\\"10012\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\",\\\"servicedesk.requestTypeId\\\":\\\"93\\\"}\",\n \"timeZone\":\"Europe/Amsterdam\",\n \"origin\":\"https://jsd-enhancer-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://claever.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}